Frequently Asked Questions
Q: What makes A Silhouette Project unique?
At A Silhouette Project, we redefine sneaker shopping in Pakistan. Our focus is on providing premium, authentic sneakers and accessories. We stand out by offering a curated selection of products, each undergoing stringent legit checks, ensuring you receive only genuine items.
Q: How do you ensure authenticity?
Our dedicated team of experts conducts thorough authenticity checks on every product we offer. We leverage our expertise to identify genuine items, providing you with complete confidence in your purchase. We also back this with a 100% money-back guarantee.
Q: Do you ship internationally?
Currently, our services are available within Pakistan. We're focused on delivering exceptional service and authentic products to our local customers. However, stay tuned, as we are continuously exploring options to expand our reach.
Q: How can I contact customer support?
We value your queries and feedback. You can reach our friendly customer support team via email at contact@asilhouetteproject.com or through our social media channels. We strive to respond promptly to ensure your shopping experience with us remains smooth and enjoyable.
Q: What payment methods do you accept?
We accept various secure payment methods to accommodate your preferences, including credit/debit cards, Bank Transfer, and Cash on delivery. Your transactions are encrypted and secure, ensuring your financial information is protected.
Q: Can I return or exchange my purchase?
We do not accept returns without a valid reason. However, exchanges are possible in case of sizing issues. If the size you're looking for isn't available, we offer alternative options, sourcing the specific size for you, or providing a refund. Please ensure that any items being returned are in the same condition as they were sent. We recommend double boxing items for a safe return.
Q: What is consignment?
Consignment allows you to sell your sneakers through A Silhouette Project. We act as a bridge between you and potential buyers, ensuring a hassle-free selling experience.
Q: How can we consign pairs with you?
For consignment inquiries, please reach out to our team for detailed information. We're here to assist you in the consignment process, making it simple and straightforward. Feel free to contact us for further assistance or with any other questions you may have. We're dedicated to ensuring your satisfaction and a seamless shopping experience.